Rewrite a confusing help-center article

Fictional practice project. Use it to demonstrate your process, not to claim a client relationship, qualification, or measured business result.

Paper Kite is a fictional project app. A support team needs a clearer article explaining how to invite a teammate. Use only the product behavior below. Separate what the app actually does from ideas for future product improvements.

SOURCE MATERIAL
FICTIONAL PRODUCT FACTS
Only a workspace owner or admin can send invitations.
Path: Workspace settings > People > Invite.
Required field: the teammate's email address.
Available roles at invitation: Editor or Viewer. Default: Viewer.
The invite expires after seven days.
A pending invite can be resent from People; resending creates a fresh seven-day window.
If the teammate is already a member, the app shows “Already in this workspace.”
No bulk invite feature exists in this exercise.
Original article: “Invites are easy. Go into settings and put your people in. Choose permissions and they'll get in when they accept. If it doesn't work try again or check that everything is correct.”
Unknown: whether invitations count toward paid seat limits. Do not invent billing behavior.

DELIVERABLE
A task-focused help article, a before-and-after excerpt, and a short usability check.

STEPS
1. Define the reader’s task and required permission.
2. Write a title, prerequisites, ordered steps, and troubleshooting section.
3. Explain the two roles without inventing capabilities beyond their names; identify what needs product confirmation.
4. Walk through the article using the stated facts and mark any unsupported step.
5. Ask a peer to explain the process using your article, or label your own walkthrough as a self-check.

SELF-REVIEW
[ ] The owner/admin requirement appears before the steps.
[ ] The navigation labels and actions match the supplied facts.
[ ] Expiry, resend, and existing-member cases are covered.
[ ] Role capabilities and billing behavior are not invented.
[ ] Self-checks are not presented as real user-test results.

Replace “check everything is correct” with a specific diagnostic: “If you see ‘Already in this workspace,’ check the People list before sending another invitation.” Specific instructions reduce guessing.

https://aifreelancer.site/practice/help-center/